Terms & Conditions

By accessing or using the DesigNagArtistry website and placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services. We reserve the right to update these terms at any time; continued use of the site constitutes acceptance of any revised terms.

All products listed on our website are subject to availability. Placing an order does not guarantee fulfilment until you receive an order confirmation email or message from us.

• We reserve the right to cancel any order due to pricing errors or stock issues
• Product images are for illustrative purposes; minor colour variations may occur on different screens
• Handcrafted items may have natural variations in finish, texture, or colour — these are not defects
• Prices are listed in PKR and are subject to change without notice

DesigNagArtistry accepts payments via the methods displayed at checkout. All transactions are processed securely.

• Full payment is required before dispatch for prepaid orders
• Cash on Delivery (COD) is available for eligible areas
• We are not responsible for additional charges imposed by your bank or payment provider
• In case of a failed payment, your order will not be processed until payment is confirmed

Shipping timelines are estimates and not guarantees. Delays caused by courier services, customs, or force majeure events are outside our control.

For detailed shipping information, including delivery windows, charges, and tracking, please visit our Shipping Information page.

Returns and exchanges are governed by our dedicated Return & Exchange Policy. By placing an order, you agree to the conditions outlined in that policy. Claims submitted outside the stated windows or conditions will not be honoured.

All content on this website — including but not limited to product images, designs, logos, text, and artwork — is the exclusive intellectual property of DesigNagArtistry and its creators.

• You may not reproduce, copy, or redistribute any content without written permission
• Our handcrafted and printed designs may not be replicated, resold, or used commercially
• Unauthorised use of our brand name or assets is a violation of applicable intellectual property laws

We collect personal information (name, address, contact details) solely for the purpose of processing your orders and improving your shopping experience. We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data is handled in accordance with applicable privacy laws. By using our website, you consent to the collection and use of your information as described here.

DesigNagArtistry shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to:

• Delays or failures in delivery caused by third-party couriers
• Loss or damage during return shipments initiated by the customer
• Allergic reactions or sensitivities to materials — please review product descriptions carefully
• Errors or interruptions in website availability

When using our website or contacting our team, you agree not to:

• Submit false, fraudulent, or misleading information
• Attempt to reverse-engineer, scrape, or exploit any part of the website
• Use our platform for any unlawful or unauthorised purpose
• Harass, threaten, or abuse our staff or other customers

These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from your use of our website or purchase of our products shall be subject to the exclusive jurisdiction of the courts of Pakistan. We encourage all disputes to be resolved amicably — please contact us first before pursuing any formal action.